Terms and conditions

TERMS AND CONDITIONS OF PLAY AT GOLDEN LADY CASINO

1. LEGAL STATUSGolden Lady Casino is licensed by the Curacao eGaming, with a license number 8048/JAZ2020-013. Our games are provided under the laws of Curaçao.

2. REGISTRATION AND LOGIN PROCESSTo play at Golden Lady Casino, you must register an account with us. The registration process involves providing your email address, password, and currency preference (although AUD is not usable). You must also confirm that you have read and accepted our Terms and Conditions and are of legal age to gamble.

We require identification verification for all players, which includes a scan of your ID and proof of address. This information will be kept confidential in accordance with our privacy policy.

3. GAMES AND SOFTWARE PROVIDERSOur games are provided by reputable software providers, including Rival Gaming, Tom Horn, Saucify, Wazdan, and Betsoft. We offer a variety of games, including slots, table games, video poker, scratch cards, and live dealer games from Evolution Gaming.

4. BONUSES AND PROMOTIONSWe offer various bonuses and promotions to our players, including welcome bonuses, weekly reloads, cashback offers, and free spins bonuses. The terms and conditions of these bonuses are outlined below:

• Welcome Bonus: 100% up to €200 + 50 free spins on Crocodile Hunt.
  • Eligibility: Opt-in via bonus page, minimum deposit €25, bonus code GOLD100.
  • Wagering Requirements: 40x bonus amount within 7 days.
• Weekly Reload: 50% up to €100, code WEEK50.
  • Wagering Requirements: 35x bonus amount within 3 days.
• Cashback Offer: 10% weekly cashback up to €500.
  • Auto-credited, 1x wagering.

5. VIP AND/OR LOYALTY PROGRAMOur loyalty program rewards players with points for every €10 wagered on slots, table games, and live dealer games. These points can be redeemed for cashback, exclusive promotions, and personal gifts.

• VIP Tiers:
  • Bronze: 0-999 points, 0.5% cashback.
  • Silver: 1,000-4,999 points, 1% cashback + exclusive promo codes.
  • Gold: 5,000-19,999 points, 2% cashback + VIP manager + birthday bonus.
  • Platinum: ≥20,000 points, 3% cashback + monthly free spins + personal gifts.

6. PAYMENT METHODS AND BANKING TERMSWe accept various payment methods, including Visa/Mastercard, Skrill/Neteller, Bitcoin/Ethereum/USDT, and bank transfer. The minimum deposit is €25 for most payment methods, with a maximum deposit of €5,000. Withdrawal limits apply, as outlined below:

• Bank Transfer: €100-€10,000 per week, 5-8 business days.
• Bitcoin/Ethereum/USDT: ₿0.0005-₿2.0 per transaction, 1-2 business days.

7. KEY TERMS AND CONDITIONSYou must agree to the following terms and conditions before playing at Golden Lady Casino:

• Deposit Limits: €25-€5,000 per deposit, optional weekly deposit cap of €100-€5,000.
• Withdrawal Limits: €100-€10,000 per week, monthly maximum of €30,000.
• Bonus Terms:
  • Wagering Requirements: 40x bonus amount within 7 days.
  • Maximum Bet: €5 during bonus play.

8. MOBILE AND TECHNICAL FEATURESOur website is optimized for mobile devices and offers a responsive HTML5 interface with full game library via mobile browser. However, we do not offer native apps for iOS or Android devices.

9. SECURITY AND FAIR PLAYWe take the security of your personal data and financial transactions seriously. Our site uses SSL encryption with a Let’s Encrypt certificate to ensure secure communication between your browser and our servers. Our games are certified by iTech Labs as meeting industry standards for randomness and fairness.

10. RESPONSIBLE GAMBLING FEATURESTo promote responsible gambling, we offer the following tools:

• Deposit Limits: €25-€5,000 per day/week/month.
• Session Reminders: every 60 minutes.
• Permanent Self-Exclusion: available upon request.
• Reality Checks: reminders of your gaming activity.

11. ADVANTAGES AND DISADVANTAGESWe are committed to providing a safe and enjoyable experience for all our players. However, we acknowledge the following advantages and disadvantages:

Advantages:

• Large variety of slot and table games.
• Multiple crypto options.
• Tiered VIP rewards.

Disadvantages:

• Geo-blocked in Australia.
• Curacao license only.
• Slow standard withdrawals (15-18 business days).
• High wagering requirements.

12. GENERAL CASINO INFORMATIONGolden Lady Casino was founded in 2013 and is operated by SSC Entertainment N.V., Curaçao. Our website is available in multiple languages, including English, German, Spanish, French, Italian, and Portuguese. We accept players from various countries, subject to the restrictions outlined below.

Restricted Countries: Australia, USA, UK, France, Netherlands, Spain, Belgium, Italy.