Data Privacy Policy
At Golden Lady Casino, we collect information when you create an account, use casino services or contact support. We also receive technical information from your device and records of account transactions. This Privacy Policy explains what data we collect, how we use it and the steps we take to protect it. It also covers cookies, information shared with service providers and the choices available for your personal data. Some account features require information to confirm your identity or process a payment. Please read this page alongside the account Terms and Conditions when using Golden Lady Casino.
Information We Collect
Personal and account details
Account information may include your email address, password, selected currency and details you provide to support. Identity verification requires an ID scan and proof of address. Please provide accurate information and update it when your details change.
Technical and transaction data
We collect technical data associated with site use, such as your IP address, device and browser information. Transaction records may include deposits, withdrawals, wagers and bonus activity. These records help us operate your account and respond to questions about account activity.
How We Use Information
We use account data to provide access to eligible services, manage transactions, apply account settings and respond to support requests. Identity documents are used for verification. Technical data helps us maintain site functionality, identify access issues and apply location restrictions. We may also use relevant records to address disputes and meet applicable legal obligations.
Protecting Your Data
Golden Lady Casino uses TLS encryption for data sent between your browser and the website. Access to personal information should be limited to its intended account or service purpose. No online service can guarantee complete security, so keep your password private and contact support if you suspect unauthorised account access.
Cookies and Similar Technologies
Cookies and similar technologies may store information needed for site functions, such as session preferences. They may also help us understand technical issues. Browser settings let you manage or block cookies, although doing so may affect login or other website functions.
Sharing Information
Information may be shared with service providers where needed to support payments, identity checks, games or website functions. Only information relevant to the service should be shared. Data may also be disclosed where required by applicable law or to address an account dispute.
Your Data Choices
You can contact support to request access to your personal data or ask for incorrect details to be corrected. You may also request deletion of your data. Some information may need to be retained where a transaction, dispute or legal obligation requires it. Account settings may provide additional controls over the information you submit.
Changes to This Policy
We may update this Privacy Policy when our services or data practices change. The current version will be available on this page. Review it when you return to Golden Lady Casino, particularly before submitting new personal information.