Support is available to help with account queries, verification problems, payment issues, technical faults or general feedback. Contact our team for prompt assistance via live chat, email or phone. For account-related issues have your user ID ready; for technical concerns include device and browser details. We aim to respond quickly and will guide you through verification, deposits, withdrawals or gameplay questions using the most convenient communication channel. Check the account area for quick self-help guides and verification steps anytime online.
| Department | Contact |
|---|---|
| Customer support | Email: [email protected] |
| General enquiries | Email: [email protected] |
| Affiliate enquiries | Email: [email protected] |
| Payments & billing | Email: [email protected] |
| Privacy & security | Email: [email protected] |
| Phone | Phone: +61 3 9246 1827 |
| Working hours | Mon-Fri, 09:00-18:00 (AEST) |
| Response times | Email: up to 12 hours; Phone: usually within 30 minutes |
| Escalations | Email: [email protected] |
Contact by email
Email is our preferred contact method for detailed requests, account issues or when you need to send documents or explanations. Please use a clear subject line and include your current contact details so we can process your enquiry without delay. Incomplete or outdated information will slow response times, so double-check attachments before sending.
Send us a message
Response Time
Contact our support team via live chat or email. Most enquiries are answered within one business day. Complex cases - such as verification or payment investigations - may take longer depending on their nature and required checks. If you need urgent help, use live chat for the fastest response; otherwise expect an email reply within 24 hours on business days.
Feedback
Got an idea for improving the website? Share your feedback, suggestions or ideas with us. We review feedback carefully and use it to improve the service and your experience on the site. Whether you’ve spotted something that’s hard to find or have a suggestion for a useful feature, we’d like to hear it.