Full Terms and Conditions
We operate Golden Lady Casino as an online casino platform and these Terms and Conditions set out the rules that govern use of the site, accounts and services. The page explains roles and responsibilities, eligibility and limits, the framework for bonuses and payments, dispute handling and how changes are made. Read these Terms carefully before creating an account or placing wagers. By using the service you agree to comply with the conditions below and with any account controls applied to your profile.
Account Responsibilities
Register accurate personal details and keep login credentials secure. Accounts are limited to one per person and fraud, identity misuse or chargebacks will result in suspension. Maintain up-to-date contact and address information and respond to verification requests promptly.
Registration and Verification
Registration requires valid email and password. We require KYC checks - an ID scan plus proof of address - before withdrawals. Accounts remain restricted until verification is complete. Minimum age to hold an account is 18 years. Accounts found in breach of these rules may be closed.
Eligibility Requirements
Access and play are available only where permitted by local law. Certain jurisdictions are restricted - for example Australia, the UK, the USA and France - and users connecting from restricted IPs will be blocked. Eligibility depends on residency and local regulations; you must not attempt to bypass geo-blocking or use VPNs.
Acceptable Use of the Service
Use the platform for lawful wagering only. Automated play, collusion, account sharing, bonus abuse, tampering with games or other disruptive behaviour is prohibited. Abusive language toward staff or attempts to manipulate systems may lead to account sanctions and forfeiture of funds.
Bonus and Promotion Rules
Promotions are subject to opt-in and specific bonus codes. Welcome offers require a minimum deposit (example: €25) and a valid code (e.g. GOLD100). Wagering requirements apply - standard bonus play requires 40x and bonus funds expire after 7 days. Max bet while a bonus is active is €5. Contribution rates vary by game type; table and live dealer games typically do not count toward wagering. Recurring promotions, cashback and free spins have separate rules and expiry periods.
Deposits and Withdrawals
Deposits and withdrawals follow published limits and may incur fees. Payment options include cards, e-wallets and cryptocurrencies where supported; availability depends on your jurisdiction and may be restricted for some IP ranges. Withdrawals require completed verification. Weekly and monthly withdrawal caps apply and large withdrawal requests may be processed with additional checks.
Dispute Handling
Contact support via live chat or email to report disputes. Provide account details and documentation requested. We will investigate and respond; unresolved matters follow the procedure set out in these Terms. Decisions are made in line with these rules and the account agreement.
Updates to the Terms
We may amend these Terms and will publish changes on the site and notify account holders where required. Continued use after changes constitutes acceptance. Check Terms periodically for updates and ensure compliance with the current version.